Product Support Representative
Monroe Tractor is a well-known and respected construction and agriculture equipment dealer with locations in Upstate New York and New England. We are seeking a Product Support Representative for our Canandaigua, NY location. This position is an outside sales and customer support role that requires travel to multiple customer work sites on a daily basis.
The Product Support Sales Representative (PSR) is a professional technical sales position in which one is required to market parts & service to both an OEM & aftermarket customer base by establishing long lasting customer relationships, assist in customer equipment management, resolve customer product issues, address any customer complaints or concerns and come up with acceptable solutions. You will be expected to help increase the sales, profit and productivity of each customer by offering the customer parts and service support in order to be the one stop shop for all of their construction equipment needs.
Job requirements include:
- Prior experience in the heavy construction equipment and/or agriculture industry OR strong mechanical background/aptitude.
- Strong independent work ethic, able to work within a team to achieve individual as well as branch goals
- Excellent customer service skills; a builder of relationships
- Clear and concise communications
- A strong sense of urgency, focusing on time & territory management
- Computer skills
- Proven track record in sales in the heavy equipment industry
Monroe Tractor provides its dedicated employees with competitive compensation, commission, bonus and benefits including health, dental, life, long/short term disability insurances. 401K match and an Employee Stock Ownership Plan. Applicant must have a clean driving record, and successfully pass a background check and drug test.