Monroe Tractor

Employee Training: CLAAS Digital Platforms

Understanding CLAAS Digital Platform Updates

CLAAS held a training class for salesmen and product specialists at Monroe Tractor! We are committed to keeping our team up to date with the technology offered on machines to provide our customers with unmatched support.

This training session covered the new digital platforms available for CLAAS machines. These platforms include remote service and telematics, as well as the new customer portals that will help us provide a more proactive service experience.

Attendees had the opportunity to learn how they can interface with customers' machines and help owners to identify and understand productivity challenges in their field.

Contact your local Precision Product Specialist for help with your machine!

CLAAS digital platform training

Farmall training in Canandaigua.

Monroe Tractor recently brought together 28 members of our Ag and CE sales teams for an in-depth look at the newest updates to the Case IH Farmall lineup. The training was led by four Case IH representatives: Farmall Product Specialist Daniel Cote, High Horsepower Product Specialist Juston Croner, Territory Sales Manager Brandon Weston, and Matt […]

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Service manager fall meeting.

Monroe Tractor hosted a Service Manager Meeting last week, bringing together service leaders from across all locations to strengthen alignment, share best practices, and continue delivering exceptional customer support. The training featured a strong turnout from across our stores, with sessions led by subject matter experts covering a range of key topics including warranty, telematics, […]

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New parts manager at Springville location!

Monroe Tractor welcomes William “Bill” Heller as Parts Manager at Springville location. At Monroe Tractor, our promise to customers is simple: “We are here to keep you working.” With that mission in mind, we’re proud to welcome William “Bill” Heller to our Springville branch as Parts Manager, serving Erie, Cattaraugus, and Chataqua counties. With 35 […]

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