Monroe Tractor

The best training for the best service.

The best training for the best service.

 

Keeping technicians trained on the latest in new machinery is important at Monroe Tractor.  We want our customers to know their equipment is in the hands of someone who knows what they are doing and will get them up and running quickly.

Recently we had 20 technicians from all 13 Monroe Tractor locations go through an intensive Case Skid Steer course that consisted of a 4-week online course and 2 full days of face-to-face, hands on training. Over the four weeks online, they learned the ins and outs of all model Case skid steers from how they work and how to service the machines. After completion, they spent two days at Monroe’s Corporate Training Facility in Rochester NY where they had hands on training for electrical, hydraulic, mechanical, diagnostics and repair techniques with Case Service Training Instructor, Kevin Brookhart, from CNH Industrial, New Holland, Pennsylvania. 

These techs have the capability to spot maintenance issues before they become costly repairs and offer the best solutions to keep your skid steer running. 

Jason Falcone, Product Support Representative, Connecticut

New to our team – Jason Falcone, Product Support Representative. We strive to bring the best products and the best in customer service. This is why we are excited to announce Jason Falcone as Product Support Representative to cover Connecticut’s Fairfield, New Haven, Middlesex, and New London counties. His responsibilities will be: Guide in increasing […]

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Rhiannon Shuman, Service Manager, Albany

Announcing Rhiannon Shuman, as Albany’s new Service Manager. Please join us in congratulating Rhiannon Shuman, on her promotion from Albany’s Service Writer to Albany’s Service Manager. As Service Writer, Rhiannon fielded service calls, scheduled technicians, created new accounts, and assisted the service manager in the growth of the department. As Service Manager Rhiannon’s responsibilities will […]

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Sales annual meeting and awards

Monroe Tractor’s sales team got together for an annual meeting to go over best practices, new technology, marketing efforts, and hear what’s new from our vendors. The day and a half included group sessions with both agriculture salesmen and construction salesmen as well as individual sessions specific to their industries. Leadership was on hand to […]

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