Monroe Tractor

Rhiannon Shuman, Service Manager, Albany

Announcing Rhiannon Shuman, as Albany's new Service Manager.

Please join us in congratulating Rhiannon Shuman, on her promotion from Albany’s Service Writer to Albany’s Service Manager. As Service Writer, Rhiannon fielded service calls, scheduled technicians, created new accounts, and assisted the service manager in the growth of the department.

As Service Manager Rhiannon's responsibilities will be:

  • Assure Monroe Tractor will keep customer
    equipment up and running
  • Handle all communications within the service department and with customers
  • Continue to improve Albany’s service levels

Rhiannon Shuman – Service Manager, Albany
“I look forward to growing our business through effective communication with our staff and customers for years to come. My philosophy and work ethic begin with: Coming together is a beginning; keeping together is progress; working together is success. Self-belief and hard work will always earn you success," said Rhiannon.

Rhiannon Shuman

Service Manager, Albany
518-530-6532  rshuman@monroetractor.com

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“Rhiannon has been a driving force in business growth while expanding our footprint behind the scenes for several years. She will now lead Monroe’s service team with great passion and determination to provide the highest level of customer service for our construction and agriculture customers. I am excited to be a part of her transformation.” – Carmine DeNisio, Branch Manager.

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We are confident that in her new role, her work ethic and communication skills will be a great fit for our team and our customers.

Jason Falcone, Product Support Representative, Connecticut

New to our team – Jason Falcone, Product Support Representative. We strive to bring the best products and the best in customer service. This is why we are excited to announce Jason Falcone as Product Support Representative to cover Connecticut’s Fairfield, New Haven, Middlesex, and New London counties. His responsibilities will be: Guide in increasing […]

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Rhiannon Shuman, Service Manager, Albany

Announcing Rhiannon Shuman, as Albany’s new Service Manager. Please join us in congratulating Rhiannon Shuman, on her promotion from Albany’s Service Writer to Albany’s Service Manager. As Service Writer, Rhiannon fielded service calls, scheduled technicians, created new accounts, and assisted the service manager in the growth of the department. As Service Manager Rhiannon’s responsibilities will […]

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Sales annual meeting and awards

Monroe Tractor’s sales team got together for an annual meeting to go over best practices, new technology, marketing efforts, and hear what’s new from our vendors. The day and a half included group sessions with both agriculture salesmen and construction salesmen as well as individual sessions specific to their industries. Leadership was on hand to […]

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