Announcing Rhiannon Shuman, as Albany's new Service Manager.
Please join us in congratulating Rhiannon Shuman, on her promotion from Albany’s Service Writer to Albany’s Service Manager. As Service Writer, Rhiannon fielded service calls, scheduled technicians, created new accounts, and assisted the service manager in the growth of the department.
As Service Manager Rhiannon's responsibilities will be:
- Assure Monroe Tractor will keep customer
equipment up and running
- Handle all communications within the service department and with customers
- Continue to improve Albany’s service levels
Rhiannon Shuman – Service Manager, Albany
“I look forward to growing our business through effective communication with our staff and customers for years to come. My philosophy and work ethic begin with: Coming together is a beginning; keeping together is progress; working together is success. Self-belief and hard work will always earn you success," said Rhiannon.
“Rhiannon has been a driving force in business growth while expanding our footprint behind the scenes for several years. She will now lead Monroe’s service team with great passion and determination to provide the highest level of customer service for our construction and agriculture customers. I am excited to be a part of her transformation.” – Carmine DeNisio, Branch Manager.
We are confident that in her new role, her work ethic and communication skills will be a great fit for our team and our customers.