Monroe Tractor

Merging of Elmira and Hornell stores.

February, 2017

Dear Valued Customer,

As we enter into 2017 the staff at Monroe Tractor in Hornell would like to take a moment to keep you up-to-date on what we have going on. As many of you are aware, we have been looking to build a new facility and have finally settled on a central location in the Campbell/Savona area. We feel that this location is best suited to serve both our Hornell and Horseheads customers the same as we always have, if not better with the new space it will provide. Barring any major setbacks, we anticipate being in the new facility by the end of the 2017.

With that plan in place, we have decided as of March 31st we will be closing the Hornell location and consolidating staff and inventory into our Horseheads location. Our thinking behind this is it will make the final move quicker, create a stronger team and allow for more focused customer service.

We are aware that you have concerns about this impacting our service, but rest assured, we will be there to keep you working. Dan Acomb will continue as an in-territory factory trained service rep, we will be adding a full-time Product Support Rep and we will implement a drop box service area. For any large jobs that cannot be done onsite, we will provide discounted trucking while we transition. For your sales needs, we will continue to have a full-time whole goods salesman in the Hornell territory.

Finally I want to say thank you in advance for your patience during this consolidation process. You are welcome to call me at anytime with questions and/or concerns. Please know that Monroe Tractor is here to support you and you will continue to be our number one priority during this transition time.

 

Sincerely,

Kris Bower, Branch Manager

Cell: 607.481.1562

kbower@monroetractor.com

Monroe’s Westborough location receives “New Large Business” award.

  On Friday, April 29, Monroe Tractor’s Westborough MA location was recognized by Westborough’s Economic Development Committee and were honored the “New Large Business” award. Marketing Director, Laura Wilkas and Branch Manager, Dan Duhn were there to accept the award. Check out the video to learn more about the event. https://www.youtube.com/watch?v=LoTPAWiN1XM Laura Wilkas, Monroe Tractor’s […]

Read More Read More

Adam Krenning, Service Manager, Bataiva

New to our team – Adam Krenning, Service Manager for our Batavia New York location. His responsibilities will be: Building an industry-leading training plan Providing technician and customer support Providing excellence on every job Adam Krenning – Service Manager Adam, was born and raised in Albion, New York on his families 300 Sow farrow to […]

Read More Read More

Mark Wigglesworth, Product Support Representative, Connecticut

New to our team – Mark Wigglesworth, Product Support Representative. We strive to bring the best products and the best in customer service. This is why we are excited to announce Mark Wigglesworth as Product Support Representative for our South Windsor, Connecticut team. His responsibilities will be: Guide in increasing customer’s profit and productivity Provide […]

Read More Read More