Buffalo Service Manager Promoted!

Brian Benson Promoted to Service Manager in Buffalo

At Monroe Tractor, our promise to customers is simple: “We are here to keep you working.” With that mission in mind, we are proud to announce the promotion of Brian Benson to Service Manager for the Buffalo branch.

Brian brings extensive hands-on industry experience shaped by years working in equipment operations and supporting family-run businesses, where he learned the value of responsive service and customer-first decision making. As a former business owner, Brian understands the day-to-day challenges customers face, and the urgency required when equipment downtime occurs.

Most recently, Brian served as a Product Support Representative, where he built strong customer relationships and developed practical solutions to support parts and service needs across all makes and models. His ability to understand customer challenges and deliver timely solutions has made him a trusted resource throughout the region.

In his new role as Service Manager, Brian will lead service operations for the Buffalo branch and support Monroe Tractor’s Western New York customer base. He will focus on strengthening communication, improving response times, and delivering consistent, high-quality service that helps customers keep their equipment operating at peak performance.

“I look forward to providing prompt service and clear communication to our customers so that they can minimize downtime when issues arise,” said Brian.

“Brian’s experience as a business owner, fleet manager, and PSR gives him a unique understanding of our customers’ needs,” said Bruce Klementowski, Branch Manager. “His ability to respond quickly and communicate clearly makes him a strong fit for this role, and we’re excited for what he brings to the Buffalo service team.”

With 18 locations across New York State, Pennsylvania, Massachusetts, Connecticut, and Vermont, Monroe Tractor offers a full line of CASE construction equipment, Case IH agriculture equipment, Screen Machine, Wirtgen products, NPK demolition attachments, Talbert and Towmaster trailers, Alamo mowers, Kage and Arctic snow pushers and Precision products to keep you on target.